CHALLENGE

As part of the reform of the social and health care system in Finland, several independent municipal healthcare organizations had recently migrated to new patient information system.

One of the emerged challenges was related to increased workload in a process of assigning treatment feedbacks to correct units and doctors. The process demands complex decision making which entailed rather heavy manual handling times and frequent human errors.

HOW WE HELPED

• We helped our customer in streamlining the operative workflow across locations.
• We designed and built an automation platform that meets rather unique customer requirements and passed heavy security audits too.
• We designed and built an open-source process automation solution that reads a large amount of patient treatment feedback files and assigns them to correct units and doctors according to complex business logic.
• We host, monitor and keep the automation up and running on behalf of the customer.

RESULTS

Savings:

5 FTE’s saved

Quality:

100% reduction on human errors

Speed:

80% drop in process throughput time

CHALLENGE

In 2019, the Finnish legislation started to demand strong end customer authentication from the users of finance sector web services. This new regulatory requirement challenged all B2C finance sector service providers to review and organize their customer data.

As an option for recruiting large team for the job, our customer decided to investigate the option of building a process automation solution that needed to review and update Know Your Customer (KYC) info for millions of clients across multiple back-office systems based on the end-customers input. The operational process were to have high transaction volumes with heavy seasonal variation. The solution had high throughput requirement and low tolerance for errors. 

HOW WE HELPED

• We helped our customer in solving their business challenge by supporting the design and implementation of a modern cloud-based technical infrastructure that made possible automatic and limitless upscaling and downscaling the runtime resource capacity based on emerged workload.
• We designed and built a critical E2E process automation solution that collects and validates information from different digital sources, and updates the data to multiple IT-system. Finally, it sends SMS confirmation to end-customers about the conducted actions. The solution observes it’s workload constantly and automatically appoints the needed amount of runtime resources to execute the tasks.
• We host, monitor and maintain both technical infrastructure and the process automation solution on behalf of our customer.

RESULTS

Savings:

300k€ yearly savings in employee costs

Quality:

No need to worry about human errors

CHALLENGE

Our Insurance sector customer was challenged by simultaneous pressure of delivering operational cost savings and taking care of increasing operational workload in the pension department.

Handling of pension applications, one of the core operational processes, was facing increasing volumes and required the customer to find a solution for meeting their handling time SLA’s without increasing the operational costs. 

Our customer had an outdated and fairy expensive RPA solution that was covering some parts of the process. The robot was running on physical laptop without any real time monitoring, supportive documentation or incident management procedures.

HOW WE HELPED

• We took over the maintenance of the existing RPA solution and expanded it’s lifecycle by migrating it into our cloud platform.
• In co-operation with the customer, we rescoped and redesigned a process automation solution that was a better fit for current business requirements.
• We built and deployed a new open source process automation solution to replace the legacy RPA robot. Our solution manages end-customer's master data as part family pension approval process. The automation retrieves data from the Population Register Centre's system and updates what’s needed in several customers IT systems.
• We host, monitor and maintain the process automation solution on behalf of our customer.

RESULTS

Savings:

5 working days of work per month

CX:

80% faster service response time