“A healthy, target aligned backlog of process automation use case candidates is one of the most important building blocks of any successful automation program.”

Process Discovery methods provide the tools to identify the best possible automation use cases for your organization, analyze the candidates and prioritize them according to your business strategy and desired impact.  

Every process automation implementation is an investment, which is why careful planning is the key to success. All automation initiatives start with identifying a potential automation use case and analysing the implementation effort versus evaluated benefits. When identifying multiple candidates across organizational activities, it is also important to prioritize them based on impact and defined objectives in the automation program.  

Depending on your in-house capabilities and selected operational model, our experts can provide you the tools and best practices to help get started with discovering automation opportunities within your organization, or we can set up a task force to build the backlog of use cases for you. 

"Process mining is a set of technologies that are designed to support the analysis of operational processes based on system event logs.”

It can help you identify patterns and discover bottlenecks in your operational processes and generate valuable insights for using automation as a tools to solve these painpoints. Process mining tools also offer an efficient means to quantify and validate the impact of optimizations made to processes after implementing automated process phases. 

SKALER has partnered with QPR, a leader in process mining solutions, to deliver cutting-edge expertise and help you streamline your processes with end-to-end automation. 

Business Process Management (BPM) solutions offer a formalized and structured approach to managing complex process landscapes by mapping, modeling and managing workflows more intelligently. BPM enables the seamless co-ordination of both human and automated tasks, driving increased operational efficiency. 

SKALER has partnered with Camunda, a leader in workflow automation solutions, to help you streamline and optimize your workflows. 

"Our core expertise is in creating and operating automation solutions for our client’s business processes.”

Whether a process is strictly rule-based or not, or contains unstructured input in non-digital formats, isn’t an issue. The hyperautomation toolkit our experts master covers the required tools to get the job done.  

Today, cognitive components are increasingly present in automated workflows. These include natural language processing, image recognition, and decision engines. Our open approach to building automated pipelines enables identifying and harnessing the best component for each work phase and building interoperability through system integrations. 

In addition to automating workflows and business processes, the extended capabilities and network of experts in Siili group enables us to support our clients in all facets of digital transformation, also by building new digital platforms and services were automation plays a key role. 

Robotic Process Automation (RPA)

RPA is a concept that emerged in the early 2000s. It refers to a bundle of tools that are used to develop and operate ‘software robots’. These robots are used to automate routine tasks in information systems and assist in human-led activities (human-in-the-loop automations). The term RPA is often associated with automation platforms that provide easy access to task automation also for a more non-technical audience.  

SKALER is an official partner and reseller of UiPath and NICE automation solutions. We have experienced, certified UiPath, NICE and Blue Prism experts, who can help upskill your Center of Excellence or assist in developing and operating your virtual workforce. 

During the past decade, the open-source approach to RPA has gained significant ground. SKALER has been a leader in driving the open-source RPA ecosystem forward and has years of experience in providing enterprise-grade open-source automation solutions. Our open Robotics-as-a-Service model supports truly scalable and cost-effective on-demand automations. 

Artificial Intelligence (AI)

Today, cognitive capabilities play in increasingly important role in automating business processes. In this context, Artificial intelligence can be considered as the ability of computer machines, or robots, to perform tasks that typically require human intelligence. The applications for artificial intelligence in process automation are highly diverse. A few of the most common applications include: 

• Image Recognition – the capability to identify and detects objects or attributes in images or videos, broadly used to extract content from unstructured documents. 
• Speech Recognition – the capability for machines to identify words and phrases in spoken language and convert them into a machine-readable format. 
• Natural Language Processing – the capability to ‘understand’ and generate natural language, broadly used in chatbot and virtual assistant solutions for example. 
• Sentiment Analysis – a combination of natural language processing, text analysis, and biometrics to identify, extract, quantify, and study subjective information. 
• Decision Engines – computer algorithms based on machine learning capabilities that are enable handling complex decisions within a process. 

When combined with other automation technologies in the hyperautomation toolkit, these cognitive components offer significant opportunities to automate complex business processes intelligently.   

SKALER’s automation taskforce is complemented with Siili group’s extensive network of Data Engineers, Data Scientists and AI experts. Harness our AI Design Sprint for process automation to unlock the potential of AI-driven automation in your organization. 

Intelligent Automation (IA)

Intelligent Automation (IA), Intelligent Process Automation (IPA) and Hyperautomation are digital transformation topics that are relevant to all professionals working in the domain of business process automation. To us, they are simply different denominations for a shared objective – to take the automation of workflows across organizations to the next level. 

IA as such, combines Robotic Process Automation (RPA) with a wider array of technologies such as Artificial Intelligence (AI), Data Analytics, Optical Character Recognition (OCR), Natural Language Processing (NLP), and other cognitive components to enable optimized  end-to-end business processes. 

Our significant competencies in open-source automation and Python enable streamlined use of common machine learning frameworks and, alongside the skills to use the feature sets in market-leading automation platforms, build bespoke intelligent components for specific needs. We are also experienced in building microservices based architectures, relying on AI services provided by leading cloud platforms by AWS, Microsoft and Google. 

“When it comes to the widespread trend of migrating to the cloud, RPA and process automation makes no exception.”

On-premise has become On-demand. Today, robot machines are harnessed dynamically – and that’s good news for organizations who seek to scale their automation initiatives.  

SKALER provides a fully maintained, secure, modern and scalable cloud-based infrastructure for developing and operating your process automation solutions.  

Our automation platform is a set of carefully chosen and seamlessly orchestrated components that enable all needed capabilities for process automation development and operation.  

Harnessing an Automation-as-a-Service model lowers the unit costs of virtual workers (bots), and supports a pay-as-you-go model where you only pay for the resources you use. Picture a fully trained and maintained virtual worker for only a few euro an hour. That’s pretty attractive pricing.  

“We deliver automated workflows that result in resilient business processes.”

In addition to the required capabilities to identify, design and build automated solutions, every automated process requires supervision and well-functioning incident management operations.   

Automated workflows may require attention due to a multitude of reasons: changes and updates to target systems, the functioning of integrations, or network and connectivity issues. 

In order to ensure the resilience and operational continuity of your business processes, SKALER provides Automation Ops best practices and services ranging from full responsibility of automation operations in an as-a-service delivery model to expert staffing and outsourced maintenance teams. Whatever the operational model, we’ve got you covered. 

• Orchestration and operational supervision of your automated processes 
• Hosting, administration, and maintenance for both the automation platform and infrastructure and each automated workflow 
• Continuous improvement and development of your process automation operations 

“Automation platforms offer excellent capabilities to monitor and analyze the functioning of your automated processes.”

In addition to the operability of your virtual workforce, our Automation Program introduces a comprehensive approach to understanding, analysing and communicating the impact of your automation initiative.  

Harness a comprehensive automation analytics model that goes beyond technical metrics and the conventional FTE savings calculations, including Business Metrics, Impact Metrics and Program metrics. Leverage our customizable impact dashboards or let us help you build an analytics pipeline that integrates seamlessly into existing business intelligence and reporting tools. We are committed to helping you validate the benefits of business process automation activities and communicate these impacts throughout the organization.