Automation can be very helpful. Just to mention some of its benefits; it decreases human errors and time spent on mundane tasks, moreover, it increases predictability, quality, and customer satisfaction.
Though it has its undeniable strengths, it can not and should not be used in all situations. Successful process automation requires a lot from the process itself. For example, the process should be repetitive, standardized and rule based, amongst other things. But the good news is that one can affect in many of the “requirements” by adjusting the process.
To help you decide which processes to automate, we made this simple decision map. Just pick a process, start from the top and see where it leads you.
If you need help in more complex automation related challenges (or opportunities!), don’t hesitate to contact us!
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